Our contact details Ilona Smyth t/a Pen and Palm

High Grove, Clovelly Road Hindhead GU26 6RW

Privacy policy updated 24th February 2024

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided directly by you for one of the following reasons:

You have filled in my contact form on my website

You have signed up to my mailing list

We also receive personal information indirectly, from the following sources in the following scenarios:

We use the information that you have provided in order to create, supply and deliver wedding stationery, and to produce guest invitations and deliver these where required

We may share address information with Royal Mail or other chosen courier.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent.

You are able to remove your consent at any time. You can do this by contactinginfo@penandpalm.com

Legitimate interests.

How I store your personal information

Your information is securely stored.

We keep your details on file for 6 months after the date of your wedding for wedding commissions. We will then dispose of your information and guest information by deleting this from the server.

Invoices and financial documents are returned for 6 years (and such documents may contain personal information e.g. your name and address).

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@penandpalm.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@penandpalm.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk